FAQs

1. How do I clean my Hydrate water bottle?

Our bottles are dishwasher safe. We recommend placing them on the top rack and away from any heating element. You can also wash your hydrate bottles manually. Just fill two-third of your bottle with warm water and a few drops of bleach. Put the cap on, shake well, then let it sit for an hour. You can use a bottle scrubber to clean the cap and bottle completely.

2. What is my Hydrate water bottle made of?

Hydrate bottles are either made of BPA free tritan plastic or from highest grade 304 stainless steel.

3. What is Tritan plastic?

We use Tritan for manufacturing the majority of our bottles. Tritan is a BPA-free plastic. This means that it is not manufactured with bisphenol A (BPA) or other bisphenol compounds, such as bisphenol S (BPS). It is also impact-resistant. So products made with tritan can be used without fear of breaking. It is much lighter than glass thus making it easier to handle and portable.

4. Are your water bottles BPA Free?

Yes, all of our bottles are free of BPA (bisphenol A).

5. For how long can the Hydrate water bottles keep water hot or cold?

The advanced double wall vacuum technology in our super insulated water bottles ensures it will keep your drink cold for 24 hours and hot for 12 hours no matter what the outside temperature may be.

6. What is the warranty policy of Hydrate water bottles?

All our products come with a warranty of XXX years.

7. What is the return policy for Hydrate water bottles?

For safety and health reasons, we do not accept returns. However, if your product is defective, or a wrong item has been delivered to you then you can write to us at hello@hydratebottles.com or support@hydratebottles.com and request a replacement. You can also connect with us here.

8. What is the shipping policy for Hydrate water bottles?

We are based in the United Kingdom but we ship worldwide. Here are some details based on different regions. 

United Kingdom

Standard Tracked Delivery: 2-4 working days from the despatch confirmation email - £2.99

Express Tracked Delivery: 1-2 working days from the despatch confirmation email - £4.99

Free delivery over £20 

Europe

Standard Tracked Delivery: 3-10 working days from the despatch confirmation email depending on destination country 

EU Express Tracked Delivery: 2-6 working days from the despatch confirmation email. 

Pricing will be calculated on checkout. We recommend that you should always check for the final price before placing your order. 

Free delivery over €50.

United States

Standard Tracked Delivery: 5 - 10 working days from the despatch confirmation email.

Express Tracked Delivery: 2 - 4 working days from the despatch confirmation email.

9. How can I contact customer support if I have trouble with my bottle?

If you have any questions you can write to us at: hello@hydratebottles.com or support@hydratebottles.com. You can also connect with us here.

10. What is the minimum order quantity for custom products?

If you want to get a customized water bottle then the minimum order quantity would be 25 units and the production time would be 2 weeks from approved design and payment, depending on order size.